Returns & Exchanges Policy

At PROXXON Inc, we stand behind the quality of our home tools and machinery; if you are not completely satisfied, you may return your purchase within 30 days of delivery. Items must be in their original, unused condition and include all original packaging and accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or log into your account to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely pack the tool in its original box, ensuring all manuals and components are included to avoid restocking fees.

• 3.
  Ship to PROXXON

  Affix the provided return label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5-7 business days.